Refund policy

We offer a 30-day return window, meaning you have 30 days after receiving your order to request a return.

Eligibility شروط الإرجاع

To qualify for a return:

  • The item must be unused, unopened, and in its original sealed packaging

  • Must include all original labels and proof of purchase

  • Any opened or used Mushroom Coffee products will not be accepted under any circumstances

To initiate a return, contact us at +961 76 895 652.
Returns must be approved before sending. Any items sent without prior approval will be rejected.

Return address: [INSERT RETURN ADDRESS]

Damages & Issues

Please inspect your order immediately upon delivery.
If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 24 hours of delivery with clear proof (photos/videos). Claims made after this period may not be accepted.

Non-Returnable Items (Strict Policy)

Due to the nature of our product (consumable Mushroom Coffee), the following are not eligible for return:

  • Opened or used products

  • Any consumable goods once unsealed

  • Sale items

  • Gift cards

  • Custom or promotional bundles

Exchanges Only (No Refunds)

We do not offer refunds under any circumstances.

If your return is approved:

  • You may receive a replacement product or

  • Store credit (if applicable)

To exchange an item, you must first return the original product (if eligible), and once approved, we will proceed with the exchange.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel within 14 days. However:

  • The product must be completely unopened and unused

  • Sealed packaging must remain intact

Important Notice

We reserve the right to رفض أي طلب إرجاع that does not meet our conditions.
This policy ensures product safety, hygiene, and quality for all customers.

For any questions, contact us at: +961 76 895 652